Unboxing Order Policy

Unboxing Order Policy – LowPriceStore

 

1. Unboxing Video Mandatory

Customers must record a continuous unboxing video:

• Parcel in sealed condition

• Shipping label visible

• Product opening process

• Clear product view

⚠️ Edited or cut videos will not be accepted.

2. Proof for Replacement

Replacement will be approved only with:

• Clear unboxing video

• OR clear product photos showing the issue

3. Complaint Time Limit

Complaints must be raised within 48 hours of delivery.

4. Eligible Cases

Replacement is allowed only for:

• Damaged products

• Defective products

• Wrong items

5. Not Eligible

Replacement will NOT be provided if:

• No video proof

• Product is used or washed

• Damage caused by customer

• “Did not like the product” reason

6. Responsibility

Seller’s mistake:

• Free pickup

• Free replacement

Customer’s mistake:

• Replacement possible

• Shipping charges must be paid by the customer

7. Final Decision

LowPriceStore’s decision will be final based on proof verification.